What phone do you have? Moto E4
What plan are you on? My Choise + 1GB
Does your plan include data, or just talk & text? Includes data
I have two Moto E4 phones purchased from Republic. One in November 2017 and the other March 2018. Both phones receive regular app updates.
The older E4 has gotten periodic system software updates since I received it. It is currently on “Android security patch level” - March 1, 2018. The “Build number” is NPQS26.69-64-2. This phone has received two system software updates since I received the newer E4. The newer E4 has never received a system software update. The new phone is on “Android security patch level” - May 1, 2017. The “Build Number” is NPQ26.69-27.
What needs to be done to allow the newer Moto E4 to receive current system software updates?
ps I could not file a Help Ticket, that part of the site does not appear to be working.