What phone do you have? Moto E4
What plan are you on?
Does your plan include data, or just talk & text? 1GB Data
After my Moto E4 had been freezing and shutting down on its own, I suspected a possible software issue, and opened a ticket with Republic. When I did get a reply, it was stated that the phone is no longer under warranty, and that I should contact the manufacturer. There were follow up emails with suggested articles from the community forum that I explored, as well as an email asking if the issue was resolved or if I need a few more days. I selected the “I need more time” option, and now I’ve been told that someone will check back in a week. Because I need a working phone now, and it’s my only phone and phone line, I went ahead and followed steps to perform a factory reset. The reset was successful, however the SKU was reset to zeroes, and I was no longer able establish connectivity to the Republic Wireless network via the phone and Republic app. At that point, I opened another ticket, detailing what had happened up until that point. Now, after the reset, the phone did actually end up freezing and restarting on its own, finding its way to a Motorola launching sequence page, yet again. It will stay there for hours until the battery drains. Today I let it drain completely, then recharged. It goes on and off on its own still. Sometimes it successfully makes it to a home screen, where I can utilize and establish a wifi connection, however when I try to establish a connection with Republic, I am told “Bummer, this phone is not fit for Republic”. Which is a bummer, since it was setup with Republic for the entirety of its life, purchased through Republic, and maintained service via Republic up until a couple of days ago, when I decided to perform a reset.
I also noticed that “My Number” is a completely different number than my actual assigned phone number I’ve had and been using with this phone. Along with the SKU being reset to zeroes.
I want to know, since this phone was a Republic phone, and as far as I’m concerned is a Republic phone, will I be able to re-establish my service (that is paid in full and through the end of the year already) with this phone and my old number?