My wife’s Moto E4 Plus, on the My Choice + 1GB plan, lately refuses to stay on wifi and constantly cuts over to cell, despite having three wireless routers throughout the house it can connect to.
Yesterday I got an email that said she had 25% of data left, and today she texted me and said she got a message that she’s almost out, with less than a week to go. She sent me a screenshot of the RW ‘see where your data is going’ screen, and the cell data usage has massively spiked over the last 4 days. Besides calls and text, she mostly just goes on facebook (and not anymore recently than usual).
She’s restarted her phone a number of times and even applied an update, but tells me it’s “still acting weird”. Our daughter also has an E4 Plus on the same plan, and she has plenty of data left.