Moto e4plus plus heating issue


#1

What phone do you have?
Moto e4plus
What plan are you on?
Unlimited for 3 months
Does your plan include data, or just talk & text?

Includes data


Issue Description

When I put my phone on charging with the charger prescribed my phone drastically heats and it’s too hot to put in pocket


Notable Newbies: Welcome!
#2

It is not unusual for a phone to get warm while charging especially is you are using the phone. Are you using the phone while it is charging?


#3

Hi @ambatig.dxpkvj!

Are you using a rapid charger? If so, that could be the issue. Rapid chargers tend to heat phones up more than usual (although usually not to a burning-hot degree). Especially considering that the battery is so large, I would think that it would be especially prone to getting warm. Try using a regular (non rapid-charger) and see if it heats up. Also, you could try turning off your phone and charging it with the rapid-charger to see if it gets hot (to eliminate any software causing it). Let us know what you find out.

mb2x


#4

If the phone is getting hotter than you would expect, you should contact Motorola:

https://mobilesupport.lenovo.com/us/en/contactus


#5

Chiming in here, I have an E4+ in my household. Even on a rapid charger I don’t notice it getting particularly warm. A conversation with Motorola may indeed be in order.


#6

The Moto Device Help app will give you a battery temp indication. Device Help - It's on your phone!

:flight_departure:


#7

Thank you for your support
I’m not using my phone while charging
But WiFi connection is switched on by the time I see may be after one or two hours it is becoming hot
And I have tried while it is switched off its not heating but after I switched on my phone and use for 5 min (while charging)
I found that it is heating on the top side of phone so it may be because of processer…


#8

Hi @ambatig.dxpkvj

It never hurts, (and in fact is a good maintenance task), to perform a
Clearing the Cache – Republic Help procedure.

I seem to recall, in the distant past, that this has solved some overheating issues, so it’s worth a try.


#9

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