Moto E5 - No option to pick up or answer call

What phone do you have? Moto e5

What plan are you on? $20 with data

Does your plan include data, or just talk & text?

Issue Description

My phone rings when call coming through but the option to pick up or answer is no longer popping up. I have to always call the party back

Hi @kathleend.82gcuq - see if this article helps.

Covers several Moto phones.

Or maybe this one –

Hope these help!


@kathleend.82gcuq Were you able to resolve this with the information you were given?

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