Moto E5 Play keeps shutting down after update

What phone do you have? Moto E5 Play

What plan are you on? My Choice + 1GB

Does your plan include data, or just talk & text? data, talk, and text


Issue Description

I updated my phone with the new security update provided. Since then, my phone shuts down intermittently. I tried removing apps and disabling certain apps. Now my text won’t receive pictures. I just get the icon to download. Any suggestions???

Hi @debraj,

Welcome to our Member Community.

Could you take a moment to confirm all the network settings are still correct?

Hi @debraj

You might also try clearing the system cache to see if it helps.

How to Clear the Android System Cache on Motorola and Nexus Phones with a Cache Partition

Yes, the settings were all correct. When the phone shuts down the only way to turn it on again is to remove the battery and reboot. I had this same problem the last time I did a security update. I removed most of my apps (which weren’t many) and reset all my caches.

I went ahead and did that too! I will let you know if that worked. Thanks!

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Nothing has worked so far. I decided to order a new battery to see if that would solve the problem. After rebooting in Safe Mode, it still kept shutting down, so I figured it was not an app problem. If the battery doesn’t solve it I think the phone is the problem.

At this point I would factory reset the phone.
While a new battery would be good to extend the life of the phone, I don’t think it will help with your issue which looks to be a screwy operating system.
If you do the reset, please read the the procedures carefully so you don’t end up loosing any data you might not have backed up.

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