Thanks @jimc.vmezi7. If I’m undestanding your reply, that’s your wife’s phone, right? You mentioned in your first post that both phones were Moto E5 Play phones. Did you also check yours to see what it says?
I’m trying to understand if we need to be figuring out why the steps might be different on both phones, or the steps are different because the phones are different.
Actually, I think where I’m most confused is in your reply to @SuperT where you said the instructions from the link aren’t the same as found on your phone - but it’s her phone you’re wanting to set up to display the time, right? Those appear to be the steps for the E5 Play. If your wife’s phone is confirmed to be an E5 Play, is it her phone that doesn’t match those steps?