Moto G 2nd can't make or receive calls


#1

Moto G 2nd give this message when trying to make a call
“this phone is not configured to make call. Do you want to change plans?” Phone is still on the $10.00 original refundable plans. Callers report a fast busy signal.
Has RW done away with $10.00 refundable plan?


#2

No, Republic hasn’t done away with the $10 plan. There are a few steps which tend to clear most issues of this type. Please make sure to take these steps in a place where you have a good wi-fi connection.

  1. Restart the phone. If this fixes it, stop.
  2. Reset Republic credentials - Open the dialer, then dial *#*#8647#*#* while on WiFi. If this fixes it, stop.
  3. Update the PRL (Preferred Roaming List) - Go to Settings then System Update then Update PRL
  4. Wipe Sprint settings - open the dialer again and dial ##72786#. (You will get a scary message about things being reset, don’t worry, none of your personal information is impacted, you should say “yes”.)
  5. Update the profile - go to Settings then System Update then Update Profile. (Again while on wifi)
  6. Restart again (If it doesn’t automatically)

#3

#4

@bonnieh.71i8en Are you still having this issue?


#5

No. Thank you