Moto G 3 just froze and won't do anything!

What phone do you have?
Moto G3
What plan are you on?
The rebate one (I don’t remember what it’s called)
Does your plan include data, or just talk & text?
Talk & text. I purchase .5 GB every month

Issue Description

I was trying to upload a photo to Instagram and my phone froze up. It won’t register that it’s plugged in to the charging cord, won’t turn off, won’t do anything. It’s been this way for 10 minutes.

Hi @markh.4gqbic

Try holding in the power button for 2 minutes.
That should shut it down. Then restart it.
Let us know if it helps :slight_smile:

ok. Well, duh. Now the power button worked. Truly, my son and I both held down the power button and it wouldn’t power down. Sigh. Sorry

1 Like

Nothing to be sorry about. That’s why the Community is here! :slight_smile:

And now it’s working. Thank you!!

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Message an
Expert customer