Moto G 4 Plus no notification sound for Text Message


#1

What phone do you have? Moto G 4 Plus
What plan are you on? 1 GB
Does your plan include data, or just talk & text? Includes Data


I get no notification sound, no vibration, no visual signal that I have received a text message.

Notification sound is set, sound and vibration turned on in the settings. Yet the phone remains silent and does not vibrate when I receive a text message.


#2

What messaging app are you using?


#3

The one that came on the phone. It’s simply called “Messages” in the apps folder. Maybe it’s a Google app?

Yes, I’m looking at the system info on the phone. Process name is com.google.android.apps.messaging


#4

Has it worked in the past? Is “do no disturb” turned off? You said that you’ve enabled notification. Is the volume turned up? Have you rebooted?

You can try safe mode to see if there is another app causing the issue.


#5

It’s a new phone. I’ve had it about 2 weeks. I can’t recall it ever working.

Do not disturb is off. The phone receives phone calls and rings. The volume is at max. I have rebooted. No effect. Tried safe mode. No Text message notification sound while in safe mode.


#6

It’s fixed. I found a setting under settings, notifications, all apps, messages.

There is a block all button that was on. I turned it off, now it works.


#7

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