Moto g 4th gen screen problems


#1

What phone do you have? moto g 4th gen

What plan are you on?

Does your plan include data, or just talk & text? no data


Issue Description

The screen calibration is gone to ■■■■ and can not get it to work


#2

Are you getting random jumping and selecting?

If so, your phone is likely defective and if it is, and was purchased less than 12 months ago, you can get it repaired or replaced under warranty.

In order to verify that this is a hardware issue, you’ll need to factory reset the phone. The instructions for performing a factory reset are here: Factory Reset – Republic Help

If after your factory reset, and before you even add back your Google account to the phone, the issue is continuing, you’ll know that it is a hardware issue.

If the phone is NOT having the problem after the restart, go ahead and add back your Google account, but don’t add your apps. If the problem returns and you haven’t added your apps back, this also shows that you have a hardware issue.


#3

How do we prevent our apps from starting to load once Google account is added? Thanks.

:flight_departure:


#4

When signing in to the Google account one of the first questions will be if you want to set up the phone as new or use your Google account to move the apps that were installed on the device.


#5