What phone do you have? Moto G (8GB) (1st Gen.)
What plan are you on? $10 text/call
Does your plan include data, or just talk & text? no just text and talk
this is my husbands phone, all of a sudden when he answers the phone, the ringtone is ok it is ringing nice and loud, but then, he cannot hear the other person nor can the other person hear him, When he clicks on the speaker phone icon then he can talk on the phone, but of course due to privacy issues he cannot always talk on speaker phone. Also when ear plugs are used he can hear music, radio etc. Could you tell us if it is a software/ app or hardware issue, any advice to fix this.