Moto G gen 3 stopped receiving pictures

incomplete

#1

What phone do you have? Moto G gen 3
What plan are you on? unlimited talk and text and 1G of data
Does your plan include data, or just talk & text?


I loved my Moto G gen 3 for years but suddenly I can’t send or receive picture messages and some of my texts aren’t coming through either. My Husband has the same phone and his is working fine. Our settings are the same, any ideas on what is going on and how to fix it?


#2

Try resetting your phone with typing in the phone dialer pad *#*#7646#*#*
This thread is about the same issue your having.


#3

Hi @rockyl,

The reset @bocephous recommended simply refreshes the phone’s credentials with our servers, and does not cause any of your personal content to be lost.

If that doesn’t solve the issue, let us know how much available memory you have on the phone.


#4

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