Moto g gone crazy


#1

my moto g just started doing crazy things has anyone else had this happen example just starts flashing a pic then calculator camera flash will come on etc have to fight to turn off turn back on be fine for a while then does again


#2

Hi @queenyq,

Is this a Moto G4, per chance? If so, it’s likely a defective phone. To definitively establish that requires a factory reset without restoring apps and settings (decline Google’s offer to do if presented with the option). Guidance from Republic here: Factory Reset – Republic Help.


#3

did factory reset seems be ok right know so we will see yes is a moto g4
have they been having a problem with them ?have 3 in family


#4

Hopefully, it’s a software glitch but yes there is a known hardware defect with some but not all Moto G4s causing symptoms like those you reported.