What phone do you have? Moto G, 1st gen w/16GB
What plan are you on? WiFi and Cell Talk and Text and 3G Data
Does your plan include data, or just talk & text? Yes includes data
Issue DescriptionHi all, hoping you can help. My Moto G does not work at all -- I have turned it off and when I power it back up I only get the white screen with the blue circular "M" logo in the center with the word "Android" along the bottom, and that screen just sits there. It does nothing else. I have tried to let the battery run down so that if it's "stuck" in some broken configuration it can re-boot completely clean, but when the battery runs down and I push the power button I still get three flashes on the little power light, which to me indicates that there still is some residual charge being held in the device, I can't get it to go completely dead.
This phone has been giving me issues for a while, as in apps not loading properly, anything I try to do on it taking a very long time, etc. At this point I know I need a new phone and I just want to be able to boot the old one up to be able to download all my contacts and possibly see what my app settings are so that I can install all that info on a new device when I get it.
Any insights greatly appreciated!