What phone do you have?
What plan are you on?
Does your plan include data, or just talk & text?
Moto G Play RW 3.0 1 GB, Android 6.0.1
I find on occasion (sporadic) that when asked to key in a pin number or some kind of code into the phone (for example, my voice mail pin) the number does not seem to be translated correctly. Meaning I enter the number correctly, I see the number entered correctly, but it is not recognized by voicemail. Like maybe the tones aren’t recognized. This has happened with voicemail (sporadically) and consistently with one online provider, for which I cannot get any service because anytime I enter the service pin they give me, that pin is not recognized.
It’s a weird issue. I can state that the numbers are definitely being entered correctly – this has been checked and double-checked. So it’s not a fat finger issue.