Moto g play is not displaying, no back arrow available. Cannot access my apps or the store

What phone do you have? Moto g play

What plan are you on?

Does your plan include data, or just talk & text?

Issue Description

I cannot get my phone to display a back button, or swipe and have all my apps shown with icons in the old alphabetical order. I can no longer even access the play store. In short, I cannot navigate to or from anywhere.

I’m sure it’s something that I’ve done wrong. I’m no techie. I did try to follow the promts.

Now my old phone looks just like my new one and I cannot use it, either.

Is there some way to WIPE this thing clean and start over?

I should add that I just received my phone and attempted to set it up last night. Thanks!

Android 10 and up uses “gestures” for navigation around the phone. I found this article helpful when my phone updated:

If you find you simply can’t get used to the new navigation method, you can go back to 3-button navigation (or 2-button navigation):

Turn gestures on or off

  1. Open your phone’s Settings app.
  2. Tap System And then|autox18 Gestures .
  3. Tap System navigation .
  4. Select 3-button navigation (or 2-button navigation) .

Thanks so much for responding. Hubby sick, so I wasn’t too quick getting back here. THey could at least warn you before hand…

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