Moto G Play screen half black and half wallpaper

#1

Moto G Play phone, less than one-year old, purchased new. Went to plug it in to charge it and the screen suddenly went half black and shows half wallpaper. Screen still fully works, but can only see half of it. Any suggestions to fix? Wasn’t dropped or damaged in any way.

#2

I would start with the following sequence (do one and re-check, if still failing continue to next)

  1. Power off/on the phone
  2. Select a different Wallpaper
  3. Boot up in Safe Mode (start a normal power down, then when the 1st Power Off screen appears Long Press and Select OK to Reboot to safe mode
  4. Clear Cache (System and application … search top right to find how
  5. Perform a System Reset … search top right to find how
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