Hi @davidh.1ioxdq, @checketts, and @jenniferh.npv2yf,
Thanks for the conversation and for bringing this to our attention.
I’m currently seeing only one ticket in our Help Center on this matter, so it’s not something affecting every Moto G Power we’ve sold.
I’m unable to recreate this issue on my own Moto G Power.
Neither of the above is meant to dismiss the issue you are having, but just to provide some clarity that there’s something very specific about your phones and the way they are set up that is causing this issue. Maybe there’s an app conflict. It’s going to take some careful troubleshooting to figure it out.
@jenniferh.npv2yf, thanks so much for sharing your list of apps that currently have microphone permission. I granted permission to all the same apps on my own phone, but I don’t have an Instagram account to test with, so I can’t completely duplicate your configuration.
You noted that your husband has the same setup. Does he have exactly the same apps with microphone permissions? If so, this makes me wonder if it’s something one of these apps is doing, that maybe the same app is not doing on his (or my phone.) For example, maybe a specific website you’ve visited in Chrome is trying to use the microphone (creepy!) on your phone, but not on your husbands, or mine.
Would you mind testing turning off the microphone permissions for all the apps except Republic Wireless and Phone, then rebooting the phone and see if the issue persists?
If the issue goes away in that state, then you’d want to re-enable microphone permissions one by one with testing between each one. For example, if you know you’ll want to make videos that include audio, grant microphone permission for the camera, but then test for a while before you grant permission on one of the other apps.emphasized text
@davidh.1ioxdq and @checketts, would you mind performing a similar test - turn off microphone permissions for all apps except Republic Wireless and Phone to see if the issue persists in that state, then re-enabling one-by-one?
You can get to the microphone permissions at Settings > Privacy > Permission manager > Microphone