Moto G Power Calls Going to Voicemail

[taraw.2l5bbm]

What phone do you have? Moto G Power

What plan are you on? My Choice + 1 GB

*Does your plan include data, or just talk & text? data

Two days ago I received a text from a family member saying they had tried to call but the call went to voicemail. I checked my phone and there were no missed calls from this person. This has happened several times since then.

I tried looking on the Community link but the answers on there were not for my phone and they were 3+ years old. What can I do for this?

Tara

[ceedee]

Any chance that you are on WiFi exclusively when this happens?

[taraw.2l5bbm]

Yes, I’m on WiFi when it happens.

[ceedee]

Managing Doze Mode - (phone is on WiFi) calls via cell | calls go to voicemail | calls are missed

The Android Doze problem will only be experienced by phones on Android 6.0 and above and will not occur when the device is on the charger Users with adequate WiFi, but marginal cell service, can find their incoming calls going to voicemail if their phone has been sleeping for a short period of time. This happens because after sleeping for a period of time (varies 2-60 mins), the Android Doze function turns off WiFi transmit and receivers to conserve battery. When the phone is in Doze and a ca…

[taraw.2l5bbm]

Thank you for your email. I followed the directions in the link but when I got to Step 2 - hit the PLUS, it said I needed to turn off all notifications. I did that but couldn’t move forward after that.

I think the problem may have resolved itself. If I find it hasn’t, I’ll reach back out.

Sincerely,

Tara