Moto G Power Calls Going to Voicemail

What phone do you have? Moto G Power

What plan are you on? My Choice + 1 GB

*Does your plan include data, or just talk & text? data

Two days ago I received a text from a family member saying they had tried to call but the call went to voicemail. I checked my phone and there were no missed calls from this person. This has happened several times since then.

I tried looking on the Community link but the answers on there were not for my phone and they were 3+ years old. What can I do for this?

Tara

Any chance that you are on WiFi exclusively when this happens?

Yes, I’m on WiFi when it happens.

Thank you for your email. I followed the directions in the link but when I got to Step 2 - hit the PLUS, it said I needed to turn off all notifications. I did that but couldn’t move forward after that.

I think the problem may have resolved itself. If I find it hasn’t, I’ll reach back out.

Sincerely,

Tara

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