Moto G Power constant screen locking

I also asked them about constant screen locking…at least one plus times daily…anybody else having this issue with Moto g power?

Hi @bena.vg9qig,

I’m not familiar with this issue. If you’d like to troubleshoot it with the Community I’ll be glad to move your post to its own topic.

Ok great…thank-you!

Hi @bena.vg9qig – What do you do to get the phone to respond once you have the screen locking issue?

Just wondering if changing the screen lock time will help.

Might even consider turning the screen lock completely off. I think the procedure for the G7 Power works on your device too.

Hopefully I haven’t misunderstood the issue. We’ll go from here!

I probably did not explain the issue correctly…I am having issues with the screen freezing alot…multiple times per day…restating seemed to help a bit not much…same with clearing cache…
However I was advised by Moto to try this…

  1. Go to Settings.
  2. Click on System and tap Advanced.
  3. Select Reset Option and Network Settings Reset/ Reset WiFi, Mobile Data and Bluetooth and then Select Reset App Preferences
  4. Restart the device.

I did this Monday…and seems to have helped a lot…I think only one screen freeze this week…before doing this I probably had perhaps 30 per week…

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