I’ve read some of the older questions relating to this issue, but not finding the answer we need yet. Our Moto G3 phone is struggling with texts. This is true for group texts, SMS and MMS. It had been working fine, but it has started to go downhill in the last few months. Texts being sent stay in “sending” mode for a long time, and texts being received either don’t come through at all, or stay in “downloading” mode. This happens when on wifi AND when on cell. But it’s not consistent - sometimes texts will come in, but other times they won’t.
The Republic Wireless app is updated. The texting app is Google Messages. Older questions suggested using Republic Anywhere, but it looks like that app is no longer offered in the play store.
Cache has been cleared, extra text strands have been deleted, photos and audio have been moved off of the phone. We have restarted the phone several times.
Short of doing a factory reset, are there any other suggestions? Trying to see if this is a solve-able issue or if a new phone is required.
This phone is currently on the refund plan.
Thank you so much!