Hi, Republic experts and ambassadors. I’ve been having a problem with my Moto G3, and I’m hoping there is something you might know or remember that might help me out. Within the last couple months, incoming cellular calls have stopped working, although sometimes they would work if I made an outgoing cellular call first. The cellular signal at my home is pretty much full strength, with LTE, as the coverage map shows that it should be. When I make a call, the connection seems clear and stable. WiFi calls in both directions continue to work, no problem. So here’s what I tried:
- Cleared caches (apps in Settings, system in Recovery mode)
- Updated PRL, reset cellular credentials (via phone keypad), updated Profile
- Reset VOIP credentials (via phone keypad)
- Booted phone in Safe mode
- Removed several applications (to ensure RAM usage was completely “normal”)
- Uninstalled and reinstalled updates to Republic and Repub Telephony apps
- Going in and out of Airplane mode, or booting in Airplane mode
None of this made any difference, so then I decided to go for a Factory Reset (from the Settings menu). After the reset, all I did was let the phone activate, log in with my Google account, and install the latest updates for the Republic apps. No other apps have been installed.
But…I still had the same problem, so I contacted Republic Help. After answering several questions (yes, the volume is up, no, I don’t have all my contacts set to go directly to voicemail), the only thing else they’ve had me try is removing the SIM card (but the phone can only make emergency calls without it). I put the SIM card back in, no change. They asked for specific locations where I was having the problem, so I gave them a few. Last night I got a chance to try it about 40 miles away from home, still the same problem.
I subsequently tried another Factory Reset, this time from the Recovery Mode menu. No change.
When I power on the phone, incoming cell calls go directly to voicemail. The only thing that changes that is sometimes if I make an outgoing cell call first, I can then receive incoming cell calls. Other times the caller will hear a few rings before it goes to voicemail, but there is no indication of an incoming call, or one being missed. I do get a voicemail notification. Texting works fine. And as I mentioned, WiFi calling in both directions works fine.
So, I basically have a phone as close to Factory Reset state as possible, and I can’t receive incoming cellular calls on it. Can anyone think of anything else that I could/should try? I’ve run out of ideas.
By the way, my Help ticket number is 1-2-3-6-2-4-7, and (probably because it’s the weekend), I have not heard anything back from the Republic team since early yesterday, when they had me remove/reinstall the SIM card.