Moto G4 Authentication is required

activation

#1

Moto G 4

While trying to activate, the republic app prompts me to update and takes me to Google Play Store. When I click on update, it gives me the error “Authentication is required. You must sign into your Google Account.”

I have been to the android forum and followed the advice there such as removing the account and adding it back. They also suggested I go to the Google Play app in settings a click on “Clear Data”, but my screen doesn’t offer that option. Only “Disable” and “Force Quit”

Thanks


#2

Finally got it fixed. I had to perform a factory reset on the phone.

The old adage is true, “When in doubt, reboot.”


#4

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.