Moto G4 Authentication is required



Moto G 4

While trying to activate, the republic app prompts me to update and takes me to Google Play Store. When I click on update, it gives me the error “Authentication is required. You must sign into your Google Account.”

I have been to the android forum and followed the advice there such as removing the account and adding it back. They also suggested I go to the Google Play app in settings a click on “Clear Data”, but my screen doesn’t offer that option. Only “Disable” and “Force Quit”



Finally got it fixed. I had to perform a factory reset on the phone.

The old adage is true, “When in doubt, reboot.”


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