Moto G4 blinking out of control


#1

What phone do you have? Moto G4

What plan are you on? talk & text

Does your plan include data, or just talk & text? No data
2 year old Moto G4 is not responding, instead it is blink and clicking out of control. This happened 4 months ago and I did a “hard reset” which helped.

1-what is going on?
2- is it something I am doing?
3- How do I fix it without having to do a hard reset every few months?


Issue Description


#2

Hi @geraldinef.y2oz47,

I fear your G4 is suffering from a case of “ghost touch”. It’s nothing you’ve done and, sadly, it’s incurable. May we know when you received the phone and from whom (Republic or third party) it was purchased? Meanwhile a fellow Republic member offers some suggestions for mitigating the issue: Reduce occurrence of Moto G4 Ghost/Phantom Touch using MacroDroid.


#3

This was purchased directly from Republic. What about a “hard reset”?


#4

a Hard factory reset may see it recover only to come back again shortly or it may continue doing this

one of the key thing here is when you got the phone from Republic (Is it still under it’s 1 year warranty? did you purchase it with a credit card that extends warranty (some will double it to 2 years)


#5