Moto G4 - Can't download pictures to my PC



Phone Brand: Motorola
Phone Model: G4

Can’t download pictures from phone to my PC. I have downloaded pictures in the past but now I can’t. When I connect my phone to the PC, the explorer tells me the folder (Moto G4) is empty and will not display any of photos or videos on the phone. I’ve turned off the phone and restarted the phone but it still won’t display any of the pictures.


Pull down on the notification shade and find the “Android System” message. On the pop-up choose PTP. There are multiple modes PTP is what you want.


I apologize for being non-literate with the Moto G4. I don’t know where to find the android system notification shade.


The pull down menu on the top of the phone that houses all notifications. Put your finger on the screen just above the top of the phone and swipe down, keeping your finger on the phone.


Thank you for help. That solved the problem.


Thanks for your careful explanation, seanr!! I’ve got it now!



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