Hello Republic Community,
I purchased a Moto G4 last week, and when I received it and turned on the phone, it said “NO sim card - Emergency Calls only”. Ive tried updating the phone and taking out the sim card and reinserting it, but without sucsess. Here are some more details:
-When the phone arrived, the nano sim card was already installed in the sim card slot by Republic using the micro adapter.
-I tried inserting my old sim card from my previous phone–the Moto G3–and it did not read that sim card.
-I opened a ticket with Republic, and they sent a new sim card kit–with the various adapters–and I installed the new sim card, but it was not recognized by the device either. I used the nano card with the green micro adapter. I made sure I was inserting it the correct direction/orientation.
Does anyone have any advice? I’ve read on some forums that the adapter can damage the sim card port.
I could really use some help soon, as I am getting married in 10 days, and really need a working phone.