Moto g4 play touch screen is broken

today i woke up to my moto g4 play touch screen not working it won’t let me unlock it and even hit power off the only thing i can do is restart it but pressing the power button for a long time but that doesn’t work at all the touch screen is unresponsive

Try the external reset at this link:

https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/112872/p/30,6720,9809

If that doesn’t fix it contact Motorola to arrange a repair.

Hi @ronaldm.ukomhr,

If there’s content on the phone you don’t want to lose by factory resetting the phone, you might try using a USB OTG cable to connect a USB mouse to the phone. You can usually pick up a USB OTG cable at a local electronics store.

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