In the last couple of months our extended family purchased three Moto G4 Plus phones for their rocking specs and great price. We have experienced battery draining issues with two of them. The third has worked very well. All three are running Android 6.0.1. All are on the Republic Wireless network.
So here are the issues we are experiencing:
Battery drains when phone is plugged in
Sometimes (not every time) when the phone is plugged in, the battery charging percentage will drop instead of increasing until the phone is completely dead. This has happened with two phones. We plugged them in at different times with the battery showing 40-10% remaining. This happened with one phone only ever using the original charger, the other phone used an old charger for a Moto G 1st gen model (0.5A 5V - no fast charge), and a wall plug (2.1A 5V - no fast charge).
- What causes this and how do we stop it from occurring in the future?
Phone does not charge
Recently one of the phones will not charge no matter where it is plugged in. It is now dead. I followed some instruction to enter fast boot mode. By doing this I was able to charge the phone to 3%. I’m hoping it will charge more, but it is not clear at this point that will happen. Last week, the phone only charged on certain cords, though another Moto G4 would charge on any of the cords.
- What could be causing the phone to not charge, and how can we change it?
Phone overheats occasionally while in use
Twice the phone has overheated while in use. One time, the phone was being used (as a phone - go figure), and after about a 20 minute conversation the phone was too hot to hold. The user had to end the call because they could not keep the phone in their hands. The battery drained from about 90% to around 40% during the call. I scoured the phone for unusual apps, settings, etc. The phone had only been used for about two weeks at this time, and the apps were all the same as what was used on their previous Moto X 2nd Gen. I checked android sites for possible apps or settings causing the issue, but cam up with none that were present on the phone.
- Why does the phone occasionally overheat, and how do you fix this?
Are these issues universal or only related to a few phones? Are these problems related to Moto G4’s in particular or has any one had these issues with other Moto phones, or Android phones in general? Perhaps there is a software issue with Android 6.0.1, or it is possible this is a hardware issue isolated to a few models.