What phone do you have? Moto G4 Plus
What plan are you on? My Choice + 1 GB
Does your plan include data, or just talk & text? Both
I’ve had my phone since August 2016, and the phone has been working beautifully. However, five days ago on Thursday, April 26 2018, I noticed the battery draining rapidly and the phone was warmer than usual. Ever since then, I can’t keep a fully charged phone on for more than just a few hours until the charge is depleted. When the phone is plugged in, it barely gains a charge (but doesn’t deplete). The only way to charge the phone is to either charge it while it’s off or charge it in Safe Mode. Also, the phone is extremely warm when on, even when sitting idle.
I cleared the cache.
When running in Safe Mode, the battery doesn’t drain as rapidly and the phone isn’t warm. Does this mean it’s an app problem? I looked to see which apps were updated on April 26. These include Yahoo Mail, Facebook, and Instagram. I deleted all of those apps and I still have the problem. The other apps that were updated on April 26 are the Republic app, Google Drive, Google Plus, and Google Chrome. Should I try to delete any of those? Should I wait to see if any new app updates fix the problem. As it is, I can pretty much only use it when it’s in Safe Mode.
I should also note that a few days prior, my camera app crashes after I take a single picture (“Camera has stopped”). I then have to reopen the camera app and then it works fine. It also crashes in Safe Mode.