I have a Moto G4 Plus, 64G (purchased new from RW in Feb of 2017) that Randomly shuts off.
I am on the Clear Choice Plan with no data included, just talk and text.
I have already cleared the cache, updated all software updates, cleaned up all of my memory (removed all my pictures and videos) and completed a factory reset. When my phone powered back on, the problem still remains. Any other suggestions? Both a fully powered battery and a low battery have the same issue.
When I completed the factory reset, it asked if I wanted to restore my information, which I said “yes”. Should I select “no” and try the reset again?
Thanks for any suggestions!
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