What phone do you have? Moto G4
What plan are you on? 1G
Does your plan include data, or just talk & text? has data
My phone is having two issues. First, it will randomly shut off when I am not using it (for the most part that is when it happens- it might have happened once or twice when it was being used). This is really annoying when I am out and about because my spouse will try to call me to let me know to meet at the front of the store with kids and can’t get a hold of me. I will keep waiting and waiting for the call, finally look at my phone and see that it had shut itself off. I can turn it back on though, thankfully. It isn’t a battery issue because when I turn it back on the battery will still be where it was at.
A separate issue that has only happened a handful of times is that my phone will say Google assistant is trying to do something and the whole screen zooms in a shakes back and forth and it will click on whatever you have open and I even have trouble shutting it down when this happens (touchscreen is unresponsive and so I just use the power button on the side). One time it called someone while it was doing it. It is kind of weird and creepy when it happens because it is like my phone is possessed.
I am trying to avoid doing a factory reset. Ideas?