Moto G4 SD storage - phone not using SD (internal) capacity


#1

What phone do you have?
Moto G4 (XT1625, type M1B06)

What plan are you on?
My Choice + 6GB

Does your plan include data, or just talk & text?
Talk, text, and data


Issue Description

My phone is nearly out of storage (10.03 GB used of 10.82 GB internal shared storage), so I installed a 32GB PNY Micro SD card. The card has an HC I marking on it.

I formatted the card for internal storage, but still cannot download updates or install new apps because the phone says it is out of storage room. The SD card has 1.62 GB used of 29.53 GB.

SD card storage breaks down as:
Apps: 0
Images: 126 MB
Videos: 12 KB
Audio: 8 KB
Other: 9.06 MB
Cached Data: 0

Internal shared storage breaks down as:
Apps: 9.39 GB
Cached Data: 151 MB

Android OS occupies 5.18 GB


#2

Hi @ronaldm.2b3dhy

Here is a link to Moto’s adoptable storage page.

https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/112672

“you will be asked whether you want to migrate data currently on your device to the card.”

And from XDA’s website…

"Did you migrate all data to the new adopted storage? Android won’t start using the SD card as adopted storage until you do…/…is there an option to Move or Migrate data? If so, you never finished the adoption process and the card is just sitting there waiting for the adoption process to “finish” so to speak.

Hope this helps.


#3

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