Moto g4

my internet will not work on my phone unless I am connected to wifi

Hi @staceyg.jtkbn1,

As a starting point, we’ll need some additional information to best help you.

Please let us know the zip code(s) where you’re having this experience. Additionally, it would be helpful to know what plan your phone thinks it has. For that, please open the Republic app and quote, for us, what is said underneath your phone number. Finally, we need to ascertain which of Republic’s cellular network partner’s is providing coverage for your phone. Please open the Dialer (Phone app), dial ##786## and report back what happens. Either nothing will happen and you’ll be returned to the Dialer screen or a “Sprint DM” menu will present itself.

Message an
Expert customer