Moto G5 only receives calls on WiFi

Problem Solving
#1

What phone do you have? Moto G5

What plan are you on? My Choice + 1GB

Does your plan include data, or just talk & text? 1 GB

Issue Description

Phone does not receive calls on data only on WiFi. All settings seem in order. Roaming is active but it didn't make a difference whether on or off.

I’m at the end of my line with it.

strong text

#2

Have you tried refreshing the activation?


If that doesn’t help, could you provide further information? How long has this been going on? Can you successfully originate calls on cellular? Would you mind sharing your zip code? Is your phone on the GSM or CDMA carrier?
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#3

That’s what I did and it worked. Thank you for your help.

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