Moto G5 plus began repeatedly and continuously rebooting


#1

What phone do you have? Moto G5 plus

What plan are you on? .5 gig per month

Does your plan include data, or just talk & text? Talk, text and data

Issue Description

Today my phone started repeatedly rebooting. I can’t get onto my phone and i can’t just get it to power off either. This is happening without the case, just sitting on a table. Buttons don’t seem to be stuck. The only thing that is new is that i did the phone update yesterday afternoon, but the phone was working well in the morning. i have not added any new apps for months and i regularly use the Advanced System Care cleaner and antivirus.
The only other observation i can make is that the fingerprint reader has become non-responsive.
Please Help!


#2

My Moto X did the same last week.
Seems like - via search results - this is happening to a wide user set.
I followed the Wipe Cache Partition process, and have not had the ambient-reboot since.
NOTE: The process requires some scroll & select steps that are adjacent to some serious reset options. Move slowly.


#3

I had been advised to wipe my phone back to factory settings and it seems to have worked. :blush:


#4

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