Moto G5 plus kept on restarting automatically

What phone do you have?
moto g5 plus
What plan are you on?

Does your plan include data, or just talk & text?
data included

Issue Description

Every time I tried to do anything, including republic wireless command, the phone restarted. It complained about micro sd missing. but I was able to start the apps on SD drive for a minute or two before the phone restarted. So the data was still there. After I took out. the SD card, the phone does not automatically restart. But it was pratically useless. Even though my internal storage only used 20 out of 32G of memory, But I cannot take a photo, because it complained that there was not enough memory. So does when I tried to download a single photo. from the web.

I used a SD card reader with the SD on my PC, but it did not recognize the file system. I learned that once you formatted the sd card as internal memory, no other device can read the data. Is it still true? The republic wireless support told me to reformat the SD card. I am not willing to do that until I can back up the data. Is there a way to get the data on the SD card?

Hi @pingc.bo7ibn

It sounds like you formatted the SD card as “Internal Storage” and not “Portable Storage”
If that is the case “The card is not readable by other devices. (another phone, Mac, PC, digital camera)”

Using an SD card - moto g5 plus

Now that the SD card was causing my phone to restart constantly. Is there a way to get the data out of the SD card?
urgent help needed.

I’m afraid the answer would be no.
Per the link above:
The card is not readable by other devices. (another phone, Mac, PC, digital camera)
The card is always encrypted, and can not be decrypted on any other device.

This means that if you can’t read it via the original phone it was formatted with (and it sounds like you unfortunately can’t), then the data on the card is not retrievable.

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The repeated restarts on a card formatted as internal generally means that the card has failed. So you’ve got a double whammy. First cards formatted as internal can’t be read elsewhere, second even If they could you’ve got a failed card.

If the micro sd card has failed, the only option is professional data recovery.
When I worked at MicroCenter, we sent in failed flash drives and computer hard drives to a company called Data Tech Labs. They offer services for phones internal memory recovery and flash/camera card recovery.

But…it will often cost you upwards of $1K and a month or 2 of time.

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