Moto G5 Plus sound not working


#1

My moto G5 Plus just stopped playing all sound this morning. Alarms, notifications, media, etc. will not play sound out of my speaker. I’ve restarted it a couple of times, deleted the system cache, and ive tried playing with a couple of the settings but nothing has worked. I’ve looked at other forums and people who have had the same problem said that a factory reset did nothing for them.

I bought this phone back in July and have no problems with it up to this point. Would this still be considered under warranty?


#2

Hi @moose

Have you tried using headphones/earbuds? If so, is there sound?

Your phone comes with a 12-month warranty against manufacturer defect. The 12-months start when you receive the phone.


#3

Motorola has a 1 year warranty so it should still be covered by them
I would open the Device Help App ( :motohelp: ) and run though the hardware speaker test ,
Here’s Motorola Support page

https://mobilesupport.lenovo.com/us/en/products/cell-phones/android-series/moto-g-plus-5th-gen?linkTrack=Homepage%3ABody_Search+Products


#4

johnny5, I plugged my headphones in and yes, sound does come through those.

drm186 I just ran the hardware test. For a second a sound played from the speaker, but then cut off. I ran the test 3 more times after that and no sound came out.


#5

If it’s failing the hardware test then their a hardware failure and Motorola should deal with it under warranty


#6

Sounds good, i’ll run this through them and get it taken care of.

Thank you very much, I appreciate you guys.


#7

Thanks @drm186, this is the ideal use case for the built in :motohelp: Moto Help function.
It is also the reason that I just started a discussion titled: HELP for your Phone - where you need it - on the phone


#8

Hi @moose,

You might also try clearing the cache, as we’ve seen it resolve some audio issues in the past.


#9

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.