What phone do you have? Moto G5 plus, OS: Android 8.1.0, 32 GB
What plan are you on? My Choice + 2GB
Does your plan include data, or just talk & text? All of that.
I also have a 128GB micro sd card installed
I have always loved this phone (purchased new from RW in mid-April 2017) and really like RW as a provider. About 2+ months ago (it was shortly after an update or security patch) I noticed my phone’s battery life declining. Texting in any app was occasionally laggy, but not a real problem. Slowly the other things started happening like my gps/maps app would quit if I checked FB or texts (I was not the driver, FYI). Now I am having intermittent problems with almost all my apps, but especially Chrome, Facebook, Instagram, Kindle (lagging, quitting, freezing up, blank screens, error messages, text jumping up/down while I scroll) and my camera shutter lags terribly sometimes. (I have joked about buying an Otter box protective case so that I could throw the phone occasionally, lol). It’s very frustrating.
I have an open help ticket at the moment, but it looks like I’m headed for a factory reset (and I’m doubtful it will work). So far I have cleared the system cache, tested the battery via Republic’s instructions, tested the phone in Safe Mode, provided RW technicians with a list of the apps installed on the phone. I have also run a Moto hardware test. Everything checks out as okay, but my phone is NOT okay.
Help? Do phones get viruses? Would a factory reset help if that’s what this is?
If you’ve taken the time to read this tome, I thank you.