Moto G5s Plus No voice and calls dropped


What phone do you have? Moto G5s Plus

What plan are you on? talk, text

Does your plan include data, or just talk & text? Includes data

Issue Description

I can hear people I call but they can’t hear me. It only works when I use an ear piece. Also, I have noticed an increase in dropped calls only when someone is calling me. Checked that the system updates are current, checked volume-OK, restarted phone multiple times-no change. Any ideas?



I would probably work on the “people can’t hear me” problem first. If it works with an earpiece and not the phone microphone, I would suspect a problem with the phone microphone. You may wish to utilize Motorola’s guided troubleshooting: