Moto G5s Plus No voice and calls dropped


#1

What phone do you have? Moto G5s Plus

What plan are you on? talk, text

Does your plan include data, or just talk & text? Includes data


Issue Description

I can hear people I call but they can’t hear me. It only works when I use an ear piece. Also, I have noticed an increase in dropped calls only when someone is calling me. Checked that the system updates are current, checked volume-OK, restarted phone multiple times-no change. Any ideas?


#2

#3

I would probably work on the “people can’t hear me” problem first. If it works with an earpiece and not the phone microphone, I would suspect a problem with the phone microphone. You may wish to utilize Motorola’s guided troubleshooting:

https://support.motorola.com/us/en/troubleshooter