Does your plan include data, or just talk & text? include data
Was on a phone call…taking a walk and suddenly the phone just started rebooting…
I located 3 other topics for a similar phone and one for my brand new one:
I was originally connected to wifi outside and it may have switched over to data but why the constant 20 reboots? Once is an accident…
Once back inside and solidly connected to wifi - power was at 46% so I plugged it in and its been fine since.
No third party app and I’m not sure how you can compare the two. My Samsung overheated, buttons stopped working, camera blurry replaced and back to blurry and that’s only a few issues I have listed. Moto just suddenly started just phone and camera. So there is nothing in common.
I think you need to find yourself a lucky penny or a rabbit’s foot or something. Honestly, in years of working with people and their phones I’ve never seen anyone have such a collection of repeated problems.
You’re saying you’ve literally installed NOTHING on the phone. Not one single App?
Actually a lot in common. A run away process causes a phone to overheat in some cases. In other cases, the phone restarts itself to protect itself from such a process. If I had to guess, @cbwahlstrom is exactly right.
Actually every single phone I have used with RW has been purchased thru RW. Not one single phone was purchased off site and used. So that is 100% incorrect. If I purchased all phones through the RW website then all are RW phones.
I have experienced a similar issue a few times on my G5s+. This is the android operating system completely crashing for an unknown reason.
For me this has happened during these three instances.
Touching the fingerprint sensor to unlock the phone while the camera app is opening. (Moto Gesture)
Turning on the phone screen the exact moment a phone call comes in.
Touching the fingerprint sensor while the pin pad to unlock the phone is in the middle of its transistion animation.
It doesn’t always happen when those scenarios occur but those are what have caused full Android crashes for me. I assume there must be a flaw in the G5s+'s Android build but that shouldn’t be an issue once Oreo is out since it will be a completely different build and subsystem.
The reboot should only take about a minute and half. I’d contact Motorola and see if they have any suggestions for you. I’ve had a very good experience with Motorola support, they were willing to replace my brand new G5s+ just because I couldn’t get my headphones plugged in (it was kinda tight but that’s a good thing).