What phone do you have? Moto G6
What plan are you on? My Choice
Does your plan include data, or just talk & text? Includes Data
My Moto G6 decided to stop charging a few days ago. I suspected the charger, so I tried another. and another. and another. A half dozen chargers and cables later (all of which worked on other devices) and I know it’s not the charger. I thought maybe it was the jack on the phone, but it’s tight and changing the position of the plug in it or applying pressure make no difference.
Eventually the battery died and the phone shut down. Then something interesting happened; it started to charge for a split second. It was really only enough to making the charging screen come on and then go off. I’m estimating at around a quarter to a half second of charge…which was negated by having to power the screen for several seconds. After some time of this, eventually it got up to 1%. Then something very unfortunate happened; it tried to turn on. It actually succeeded, but then immediately powered off again because of the low battery and the fact that it wouldn’t charge while powered on. So now I’m stuck in a weird boot loop; it will charge at a rate of a half second or so every 20 seconds, get to a point where it will auto power on, use up all its progress trying to do so and power off. The behavior is the same whether it’s plugged into the official Motorola charger, an Anker, or my laptop.
I also used some Deoxit on the USB-C port thinking that maybe there was some corrosion making for a weak contact. That made no difference either.
My question is this: how do I get it to stop trying to turn itself on? I’m assuming I’ll have to open a ticket with Motorola to actually get it fixed, but I’d like to be able to charge it enough to make sure I have a current backup of it first since they’ll factory reset it.
Thanks in advance.