Moto G6 dead - no response

What phone do you have?
Moto G6
What plan are you on?
Annual My choice
Does your plan include data, or just talk & text?
data included 1GB

Issue Description

Phone was working fine when I went to bed last night. It was charging during the night, and I checked the time on it several times–latest at 6:15 a.m. Then I tried to open to check mail at 7:45 a.m. and I can get nothing on the screen either when plugged in or not. Tried rebooting: no response. Help.

Have you tried holding the power button down for up to 2 minutes?

Here is the Motorola guided troubleshooting for “Phone will not turn on.”


Thank you. Just had to hold the reboot button down longer. Strange.

Message an
Expert customer