Moto G6 Installing System Update for over 2.5 hours!


#1

What phone do you have? Moto G6

What plan are you on? My Vhoice Talk and Text

Does your plan include data, or just talk & text? Just Talk and Text


Issue Description

My Moto G6 Installing System Update for over 2.5 hours! It’s still working on the update because the circle is still spinning around. Is this normal?


#2

Generally, this happens if you have less charge on your device then expected or if there is any interruption in the network connectivity while the update is in the process etc…

If your device is connected to the charger and network connection and if it still goes in the boot loop-- then our next suggestion would be to send your device for service – where they can update your device manually.

https://motorola-global-portal.custhelp.com/app/mcp/service


#3

Please try turning the phone off and Clear Android System Cache:

Then try again to run the update.

Just to add, do the update while on a good WiFi connection.


#4

#5

Please let us know if you have been able to get the update to complete.
To add to the update that @littletoucan provided (that can be a definite fix) you may want to try the following

  • Relocate to an area in you house closer to your WiFi router or Access Point
    • Put the phone in Airplane mode for a few seconds and then back to normal. This can force it to re-establish the the WiFi connection (and possibly shift from the 2.4Ghz to the faster 5GhZ band)

#6

@michaelr.yovb76 Were you able to get the update installed?


#7

Yes, it finally updated!