Moto g6 Phone keypad doesn't show

What phone do you have? moto g6

What plan are you on? $20 month

Does your plan include data, or just talk & text? includes data

Issue Description

When dial a phone # and they ask to press a number, I can’t because the keypad doesn’t show up.
It started intermittently a month ago, but now happens all of the time. If I punch the keypad symbol it shows up and I tried dialing the # through the keypad. Once I make the call though, the screen goes blank and I can’t respond by entering a number. I turned off and back on several times but doesn’t work.

Hello @davec.w4lsdq,

This sounds like a issue with the proximity sensor. Sometimes a phone case or cover can do what you describe.

Couple of things to try:

If you have a case/cover try removing it and see if you have the same issue.
Your Moto phone also has a Moto Help app that you can use to test that sensor. Please give that a try and let us know if you still have problems. :slight_smile:

1 Like

Hi @davec.w4lsdq

Are you still having trouble with the keypad not showing on your Moto g6? :thinking:

I removed case and plastic protector (suggested by republic help team) and it fixed the problem.

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