What phone do you have? Moto G6 Play
What plan are you on? 1 gig plan
Does your plan include data, or just talk & text? includes data
As of Jun 29, 2019 sound on my Moto G6 Play is no longer working for videos, calls, or general use. The only way sound works is with blue tooth headset. Prior to Jun 29 the sound worked fine.
I checked Settings > Sound > Media volume is maxed. I did a software reset checked/adjusted volume and turned phone off for a few minutes checked/adjusted volume and still no sound.
I am very careful with my electronics and I can confirm this phone has never been dropped. Did some internet searches and it seems that somtimes the moto g6 firmware fails which causes the sound issue.
Any ideas on how to go about fixing this phone?
I bought this phone on Jan 21, 2019.