What phone do you have?
Moto G5 Plus running Android 8.1.0
What plan are you on?
My Choice Plan
Does your plan include data, or just talk & text?
Yes, it includes data
I have numerous text threads in the Messages app with individuals, multi-person threads (both Republic Wireless customers and customers of other cell services, e.g., Verizon, and using Android or iPhone phones). Texts have always gone through, but both my brother and I (he is also a RW customer) started having problems the evening of October 14, 2021 of texts apparently being sent, but never received. We have texted each other both last evening and today and no texts were received on either end when we have had no issue in the past). I also found out that there were other texts last evening I did not receive from other friends or businesses.
I don’t know if this is a problem that suddenly occurred with a recent update to the Google Messages app (my Moto G5 Plus says that the Messages version if 9.7.034)…but it seemed to start last evening.
The other thing I have noticed is that Messages seems to be optionally trying to turn on end-to-end encryption in some of my text threads and I have read on Google’s help pages that it tries to do this if the recipient can support that with their texting app. It also looks like that might be tied in to the “RCS chat feature”, but if so, that is odd as that setting is turned off in my Messages app. It was turned on in my brother’s Messages app on his phone, but I just called and asked him to turn it off and he did and that did not allow texts to go through from either of us.
Please help with this issue as texting on RW phones has always been reliable. My brother uses his for his business and missing texts is not only inconvenient for him, but also could be a financial impact.