Moto g6 ring volume won't budge; it's all the way off

I turned off the ringer last night and today the ring volume button won’t budge.

Hi @dianao.aac5lm and welcome to the Community!

May we know how you are attempting to adjust the Ring volume. Are you using the volume buttons on the side of the phone? What happens if you try the following:

  1. Open Settings.
  2. Tap Sound.
  3. Are you able to adjust Ring volume there?
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Thanks for your response Roland.

That is where I usually adjust it up and down but I didn’t know what to do when that wouldn’t work. I was able to find a solution in one of the articles posted on the website. It said to depress the down volume button for 5 seconds and then the volume up button. That released the Do Not Disturb, or whatever the impediment was, so that after that when I went to Settings > Sound, the ringer volume was turned all the way up.

Thanks for being a helpful guy. All the best,

Diana

Diana

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Hi @dianao.aac5lm,

You’re most welcome! Would you be kind enough to post a link to the help article you found, so others might benefit as well?

Not sure how to do that; anyway it’s already there, that’s where I found it.

Diana

Hi @dianao.aac5lm,

Is it this one:

Yes! That’s the one.

Diana

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