My neighbor has a Moto G6 (on Republic Wireless).
He has cancer & was waiting for the hospital to call.
He tested his Moto phone from the landline phone in his house.
His phone did not ring, even though he could hear it ring from the LandLine side.
He came to me.
I called his Moto phone from my (Republic Wireless) phone and it did not ring.
I checked to see that “Airplane mode” was turned off ( Airplane mode was not enabled)
I had him reboot the phone & I called him again from my Moto6 — His phone did not ring.
I checked the “phone ring sound” setting on this phone , it was at 70%.
I verified the tone on his phone & some how when I called him , his Moto phone began ringing.
He went back to his house & tested again from his landline.
The phone did not ring.
He also missed the call from the hospital.
The phone is 10 months old. it has a prtotective case. It appears to be in excellent condition.
Why would the phone ring from my phone & not from a landline call.
This has always been working.