Moto G6 stuck in bootup loop

What phone do you have? Moto G6

What plan are you on? My Choice

Does your plan include data, or just talk & text? data, too


Issue Description

When I powered on my phone this morning, I found it stuck in a boot up loop. Is there anything I can do besides factory reset?

Hello,
Try this:

  • Press and hold the power button, then press and release the volume up button.
  • Use the volume down button to navigate through the Android Recovery and select Power Off.
  • Press the power button to select this option.

Once the device is off, try to press and hold the power button to turn it on. Please let us know how it goes.

Thanks for your response, but I can’t get it into Android Recovery mode. Pressing and holding the power button and then pressing and releasing the volume up button does nothing.

I tried again and held the volume down button for a while, and it booted into Recovery. I turned off the phone and turned it on again, but it’s still stuck in the boot up loop.

See the Motorola Guided Troubleshooting under “Battery/Charging” for “My phone power cycles, turns off or resets:”

Motorola Support - Find Answers | Motorola Mobility, Inc..

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